NEW YORK (PRWEB) April 14, 2023
Contentsquare, the leading experience analytics company, furthered its leadership in the experience economy in 2022, opening new offices to support its global expansion, and celebrating a $600M Series F funding round led by Sixth Street.
Gaining momentum and making headlines in the areas of product innovation and customer satisfaction, Contentsquare delivered tremendous value to its customers across verticals in 2022. A Forrester TEI study found that over the three years following implementation, brands using Contentsquare realized a 602% ROI, $6.6M in recovered income and additional profit and a minimum of 2,914 hours saved from internal productivity gains.
With an NPS score of 49.5 (Retently’s 2021 NPS benchmarks puts the average Saas score at 40), Contentsquare has been helping some of the world’s leading brands win with Customer Experience (CX) in an increasingly competitive landscape and a challenging macroeconomic environment.
Jonathan Cherki, Founder and CEO, Contentsquare, said “We’re pleased to have delivered tremendous value to our customers during what has been a challenging year for businesses, helping them improve customer retention and happiness via a more holistic understanding of their audience. Every year I am so impressed with the team’s vision and hard work, and this year is no exception. We have big ambitions for our company and for the future of customer experience, and we’re in a very strong position to continue on our growth path and to keep changing the game for businesses of all sizes and across all industries.”
Other notable 2022 Contentsquare highlights include:
- Expanded presence in North America, EMEA and APAC with new offices openings
- Growing its client community to 1000+ enterprise brands, adding new customers and expanding its collaboration with brands such as Asics, John Lewis & Partners, LVMH, Spotify, Swisscom, Tabcorp, Ticketmaster, and Verizon among others
- Growing its Experience Partner Ecosystem which today includes +125 technology integrations with partners such as Salesforce, Qualtrics, Optimizely, Monetate, AB Tasty, LivePerson, and Momentive AI, among others. It also includes +150 solution partners including Dentsu, Wunderman Thompson, THG, Publicis Sapient, Digital Native Group, Elevate, and more.
- Expanding its partnerships with Microsoft and AWS, with availability in both marketplaces and customer collaboration across all key industries
- Continuing to enhance its privacy-first, secure, scalable, and reliable platform with the launch of new Digital Experience Monitoring (DEM) capabilities combining both Speed Analysis Synthetic and Real User Monitoring (RUM) and with the enhancement of its Find & Fix solution with automated real-time alerting, monitoring and analysis
- To date, the company has 20 registered patents and another 84 pending applications, globally
- Receiving key industry awards including Aragon Research’s 2022 Innovator, Optimizely’s Technology Partner of the Year, Frost & Sullivan’s Global Company of the Year, G2’s 2022 Best Software Award, Best Analytics Solution in the E-Commerce Germany Awards 2022
- Being certified as a Great Place To Work in five countries (France, Germany, Israel, UK and USA) and being recognized as a great workplace with Built In’s Best Places to Work and Best Largest Companies to Work For awards, and being named by Glassdoor as Most Inclusive Company in France
- Launching 4 Employee Resource Groups (Abilities, LGBTQIA+, Multiculture, Women of CS)
- Receiving the 2022 Content Marketing Award and a Silver medal in the B2B Marketing Awards for its UK CX Circle event
- Formed a new strategic Advisory Board bringing together expert industry leaders from top brands including Ford, L’Oreal, Sur la Table, and Sysco to help accelerate growth in key markets
- Collecting 376 Billion pageviews in 2022, across sites that processed billions in transactions weekly
- Running its 6th annual Hackathon, with 182 participants and 27 teams
- Developing and launching Readapt, a free and open source assistive technology for reading, through the Contentsquare Foundation
About Contentsquare
Contentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey — enabling businesses to build empathy and create lasting impact. The global leader in digital experience analytics, Contentsquare helps brands everywhere transform the way they do business, allowing them to take action at enterprise scale and build customer trust with security, privacy and accessibility. More than 1000 leading brands use Contentsquare to grow their business, deliver more customer happiness and move with greater agility in a constantly changing world. Its insights power the customer experience on over 1 million websites worldwide. Founded in Paris and with offices around the world, Contentsquare has raised $1.4B in investment funding from leading investors, including funds and accounts managed by BlackRock, Bpifrance, Canaan, Eurazeo, Highland Europe, KKR, LionTree, Sixth Street and SoftBank Vision Fund 2. For more information, visit http://www.contentsquare.com
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