Tag: Consumer behavior
Hybrid sales commonplace in Germany
A vast majority of German retailers are now selling both offline and online to their customers. According to a study by the industry association Bitkom, this figure [more…]
Belgians spent almost €8 billion online in H1
Belgian consumers spent 7.9 billion euros online in the first half of this year. This is an increase of 9.4 percent compared to the same period last [more…]
H&M increases return fees
Earlier this year, H&M introduced a return fee of 0.99 euros for shoppers in various European countries, including the Netherlands. Starting from November 1, the rate will [more…]
Many large German online retailers difficult to reach by phone
At more than a fifth of the largest German online retailers, phone numbers for customer service are either not available or difficult to find. Shoppers with a [more…]
Dutch online sales grew 2% in first half 2023
In the first half of this year, Dutch consumers spent 16.3 billion euros online. Compared to the same period in 2022, this is an increase of 2 [more…]
98% of shoppers use social media to find products
In the last 12 months, 99 percent of European consumers have changed the way they shop online. A large majority (98 percent) look for products on social [more…]
Amazon influences offline retail in Germany
Amazon has a massive impact on retail spending in Germany, both online and offline. More than one-third of all purchases in physical stores are preceded by a [more…]
BNPL is growing strongly in Germany
Buy now, pay later (BNPL) is experiencing significant growth in Germany, especially among young consumers. Schufa has reported a 30 percent increase in BNPL usage in just [more…]
ING: Dutch ecommerce will grow 4%
This year, the turnover of online stores in the Netherlands is expected to grow 4 percent, compared to last year. In 2022, a decrease of 2 percent [more…]
Only 41% of UK shoppers think AI has positive impact in retail
Less than half (41 percent) of shoppers in the United Kingdom think that artificial intelligence (AI) is having a positive impact on their retail experiences. However, over [more…]
‘Amazon and eBay lose UK shoppers to Shein and Temu’
Amazon and eBay are facing a declining number of mobile app users in the United Kingdom. According to market research agency GWS, Amazon has seen a million [more…]
Dutch consumers expect to shop online more often
Consumers in the Netherlands expect to spend 37 percent of their total expenditures online by 2028. This is five percentage points higher than the actual percentage in [more…]
40% of Belgians return to the same 3 online stores
Nine out of ten Belgians between the ages of 18 and 70 bought something online at least once last year. At least 33 percent of Belgian consumers [more…]
German online sales fall 15%
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Online sales to grow 4 percent due to inflation
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Google Shopping less popular in Germany
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German online sales shrink 16.8% around Christmas
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